This is an update to the intermittent network issues affecting North Coast Networks customers on June 29th.
As of 8pm Wednesday evening, we believe the issue affecting customers in these areas has been resolved. However, we will continue to monitor closely for network stability.
If you continue having an issue accessing the intermittent, please fully power cycle your dish and router by disconnecting them from their power supply for at least 30 seconds, and then plugging back in. You will then want to restart any personal computing devices such as laptops, tablets, gaming consoles, etc.
If after following these steps you still have any issues connecting to the internet, please leave a message on our support line at (707)621-8800 one of our technicians will respond as soon as possible. Thank you!
North Coast Networks has continued to experience some intermittent network issues throughout the afternoon. This is affecting customers primarily in Upperlake and parts of Lakeport and Anderson Valley
Our network technicians are working to stabilize the network to ensure that all customers are back online as soon as possible.
In the meantime, customers in the affected areas may experience temporary disruptions in service throughout the evening in to tomorrow.
This post will be updated at 5pm Thursday with current status.
Updated 8:35am 06/30/2022